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The user may cancel a purchase order as long as it has not yet been dispatched, in which case they must contact sacbadsisters@badsistersdesign.com unfailingly within 24 hours of making the purchase through the website. Once the merchandise has been dispatched, no purchase cancellation or return will be accepted.
All online purchases have change, unless expressly stated otherwise.
Important: no changes are made to accessories and swimsuits, except in those cases where the product has a manufacturing fault, or Pre-Order purchases.
To make the change you must request the corresponding form at our Customer Service Center, s acbadsisters@badsistersdesign.com within 30 days of making the purchase. The product must be sent in the same conditions in which it was delivered, in its original packaging and the mail delivery receipt or exchange ticket. The value of the product to be changed will be the one that you originally paid for it, that value will apply at the time of the change, not that of the product at the time of request.
The garments that correspond to the Haute Couture section only changes are made by size.

In the case of the other categories, they should only be exchanged for garments of the same category.

• Correos de Chile : it is important that you take into account that the order will be delivered to the address that you indicate and a person over 18 years of age with CI must receive it. The address does not need to be the same as your home address.
• Deliveries are made from Monday to Friday from 9 a.m. to 6 p.m. No deliveries are made on national holidays. The delivery can be received by any person who is at the address you indicated as the purchase destination, as long as they are over 18 years of age and certify documentation.
• Badsisters is not responsible for returns from the transport company.